FAQs
Quick answers to what people ask us most. If yours is not here, write to us.
Ordering and payment
How do I pay?
Online, by card at checkout. We do not offer cash on delivery.
Are there any extra fees?
No. The price on the page is in AED and is final. Delivery is shown before you pay and is free on orders over AED 200.
Can I change or cancel my order?
If it has not been dispatched yet, yes. Contact us with your order number and we will cancel it and refund you in full.
Delivery and tracking
How long does delivery take?
6 to 10 business days (Monday to Friday) anywhere in the UAE. It is an estimate, and we show it again at checkout and when you track your order.
How do I follow my order?
Open the Track order page and enter your order number with your email or mobile number. No account needed.
My tracking says “Pending customs clearance”. Is something wrong?
No. Some parcels are held for a routine customs check. It does not need anything from you unless we contact you, and the status updates as soon as the parcel moves.
Installing
Will it really leave no marks?
Our products are chosen to attach without drilling, and each product page explains how. Results depend on the surface, so if you have textured paint, wallpaper or an older finish, ask us before you order.
Do I need tools?
Usually none, and sometimes a small screwdriver. The product page lists what is in the box and what you need.
Returns
Can I send something back?
Yes, within 7 days of delivery if it is unused and in its original packaging. Our Refund Policy has the details.
What if it arrives damaged or is the wrong item?
Tell us within 7 days with a photo. We will replace it or refund you, and we cover the return.